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Privacy Policy

HEALER PRIVACYPOLICY

 

Updated and Effectiveas of: 2022/10/18

 

Healer (“we”,“us”, or “our”), operator of Healer, respects your concerns about privacy andvalue the relationship we have with you. 

 

When you visitour websites (“Platform”) empowered by our SaaS service provider, SHOPLINE(“SHOPLINE”), we may collect and use personal information about you (includingyour employees and/or persons who act on your behalf). We may also collect anduse personal information from you if you visit or purchase on the Platform. Weare fully aware of the importance of personal information to you and we arecommitted to ensure integrity and security of the Platform. This PrivacyPolicy describes the types of personal information we collect about you, how weuse the information, with whom we share it, and the choices available to youregarding our use of the information.

 

This Privacy Policy will help you understand thefollowing:

  • What We Collect
  • Information You Provide
  • How We Use Personal Information
  • How We Use “Cookies” And Other Similar Tracking Technologies
  • How We Process, Share, Transfer And Disclose Personal Information
  • Your Rights and Choices
  • How We Protect Personal Information
  • How We update this Privacy Policy
  • How To Contact Us

 

What We Collect

 

We may obtainpersonal information about you from various sources. We may collect thisinformation when you provide it on or via the Platform, [mobile applications] [NOTE:INCLUDE ALL DATA COLLECTION CHANNELS THAT APPLY TO YOUR BUSINESS]  viaor when you access and/or use our social media/ social networking pages (ortheir relevant platforms or corresponding mobile applications, e.g. Facebook,Instagram). Our products are available for sale in many department stores. Whenyou visit the Platform, our social media/ social networking pages (or theirrelevant platforms or corresponding mobile applications), we may also collectcertain information about your device or usage by automated means or by usingtechnologies such as cookies, web server logs and web beacons.

 

Information YouProvide

 

You may chooseto provide personal information to us in a number of ways, such as when yousign up on the Platform, or when you make a purchase on the Platform, or viaour social media (or their relevant platforms or corresponding mobileapplications). The types of personal information you may provide to us, ifapplicable, include:

  • Contact information (such as name, postal address, email address, mobile phone or other phone numbers, mobile service provider);
  • Age and date of birth;
  • Gender, preferred language;
  • Ethnicity, gender, preferred language;
  • Username and password
  • Payment information (such as your payment card number, expiry date, delivery address, and billing address);
  • Purchase history;
  • Product preferences and communication channel preferences;
  • Content you provide (such as photographs, videos, reviews, articles, survey responses and comments);
  • Information provided to us when you visit our social media pages (such as your name, profile picture, likes, location, friend list and other information described on the social media network or application sign-up page, or your geo-location details when using one of our mobile applications);
  • Device identifiers, such as information about your device like your MAC address, IP address, or other online identifiers.

 

[NOTE: INCLUDEALL THAT APPLIES TO YOUR BUSINESS]

 

It is voluntary for you to provide your personal information to us, but certain services andpromotions may not be available to you if you do not provide your personal information.

 

How We Use Personal Information

 

We may use the information you provide for the below purposes:

  • Send you promotional materials or other communications;
  • Provide requested information and services to you;
  • Contact you to follow up or confirm your orders, appointments, returns, or refunds and to send you other non-marketing communications related to products and services we provide to you;
  • Process your payment and/or transactions;
  • Create and manage your account, including access to your purchase history;
  • Respond to your inquiries;
  • Tailor ads on the Platform, social media platforms and elsewhere to your interests and history with us;
  • Communicate with you about, and administer your participation in, special events, contests, sweepstakes, campaigns (if any), surveys and other offers;
  • Operate and communicate with you about our social networking or [mobile applications];
  • Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our products and services; managing our communications; analyzing our products; performing market researches, data analytics and customer relations management programs, and performing accounting, auditing and other internal functions);
  • Comply with applicable legal requirements, relevant industry standards and our policies;
  • To avoid duplication and ensure accuracy of your Information, periodically conduct data cleansing, linking or merging of our records, either internally or through our service providers.

[NOTE: INCLUDEALL THAT APPLIES TO YOUR BUSINESS]

 

We also may usethe information in other ways for which we provide specific notice at the timeof collection.

 

If you provideus with your personal information, we intend to use it for direct marketingpurpose to offer or advertise the availability of our goods and/or services.However, we may not use your personal information for such purpose unless wehave received your consent to our intended use.

 

All types ofpersonal information listed in the section "Information You Provide"above may be used by us in direct marketing if you provide such information tous and you expressly consent to such use in writing. 

 

Direct marketingcommunications may be sent to you through various channels, including bytelephone, post, email, SMS, through mobile apps, online apps, social mediaplatforms and other online means. [NOTE: INCLUDE ALL THAT APPLIES TO YOURBUSINESS] Upon your consent, the personal data you provided in the form, orthe personal data you provided at the time when you consented to the saidsubscription, would simultaneously be used by us for that marketing purpose.Our handling of any data transfer issues concerned under this paragraph wouldremain consistent with what is provided in this Privacy Policy.

 

If you do notwish us to use your personal information in direct marketing, you may opt outof our direct marketing at any time by following the procedures set out in thesection “Your Rights and Choices” below. We must, without charge to you,cease to use your personal information in direct marketing if you so require.

 

We will use thepersonal information supplied by you for direct marketing only in accordancewith. Our direct marketing materialsmay come in several forms, including but not limited to marketing mails, emailsand text messages, the details of which are set out in the followingsub-sections.

 

How We Use “Cookies” And Other Similar TrackingTechnologies



  • What are “cookies”

A cookie is a small file stored inyour computer, mobile phone or any other smart terminal device by the Platformserver when it logs into the Platform or browses Platform content, usuallycontaining identifiers, site names and some numbers and characters. When youvisit the Platform again, the Platform can identify the browser of you throughcookies. Cookies may store user preferences and other information.

(2) How“cookies” are used

When you use the Platform, we maycollect the device model, operating system, device identifier and login IPaddress information of the Personal Data Subject through cookies or similartechnologies, as well as cache the browsing information andclicking information of the Personal Data Subject, so as to view the networkenvironment of the Personal Data Subject. Cookies allow us to identify you whenit visits the Platform, continuously optimize the user friendliness of thePlatform and make adjustments to the website according to the needs of you. Youcan also change the settings of the browser so that the browser does not acceptcookies on the Platform, but this may affect your use of some features of thewebsite.

On the Platform, with the help ofcookies and other similar technologies, we can identify whether you are ouruser without having to re-login and authenticate on each page.

 

(3) How tomanage “cookies”

You can manage or delete certaincategories of tracking technologies according to their own preferences. Manyweb browsers have a Do Not Track feature that sends a Do Not Track request tothe Platform.

In addition to the controls weprovide, you may choose to enable or disable cookies in their Internetbrowsers. Most Internet browsers also allow you to choose whether to disableall cookies or only third-party cookies. By default, most Internet browsersaccept cookies, but this can be changed. For more information, see the Helpmenu in your Internet browser or the documentation of your device.

 

[NOTE: BE SURETO CHECK THIS LIST AGAINST SHOPLINE’S CURRENT LIST OF COOKIES ON THE MERCHANTSTOREFRONT: Privacy policy https://www.healer.com.tw/about/privacy-policy.]

The following links provideinstructions on how to control cookies in all major browsers:

  • Google Chrome:  https://support.google.com/chrome/answer/95647?hl=en
  • IE:  https://support.microsoft.com/en-us/help/260971/description-of-cookies
  • Safari (desktop):  https://support.apple.com/kb/PH5042?locale=en_US
  • Firefox browser: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies
  • Opera:  https://www.opera.com/zh-cn/help
  • [NOTE: INSERT OTHER ADVERTISING SERVICES USED]

If you use any other browser, pleaserefer to the documentation provided by the browsers.

On the Platform, you may deleteexisting tracking technologies by clearing the cache.

When you browse a webpage withoutlogging in, we will collect cookies necessary to realize the browsing featurein order to provide relevant services to you.

Please note that if you refuse to useor remove the existing tracking technologies, it is necessary to personallychange the user settings at each visit, and we may not be able to provide aquality user experience to you, and some feature may not be able to function properly.

 

How We Process, Share, Transfer And Disclose Personal Information

(1) Process

Certain features of the Platform maybe provided by our third-party partners, and we may entrust partners (includingtechnical service providers) with the processing of certain personalinformation of you. For example, when you use auto-payments feature, we mayask third-party payments companies to process your credit card information sothat to charge you relevant services fee as directed by you; when SHOPLINEPayments is used, we may ask third-party services providers which canfacilitate in “Know Your Client” and transaction monitoring and riskmanagement, to process your and your customers’ personal information.  [NOTE:ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALESCHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS] We will signconfidentiality agreements with the third-party services providers to governpurposes of data processing, process period, and the responsibilities of bothparties, and will ask the partners to process data in accordance with ourrequirements and this Privacy Policy. If you do not agree the partners tocollect personal information necessary for the provision of relevant services,you or your customers may not be able to use the relevant services.

 

(2) Sharing

We do not share personal informationwith any third parties unless one or more of the following circumstances exist:

[NOTE: INCLUDEALL THAT APPLY TO YOUR BUSINESS]

  • At your request, or with the prior explicit authorization or consent of you;
  • Related to performance of our obligations under laws and regulations;
  • Directly related to national security or national defense security;
  • Directly related to public safety, public health and major public interests;
  • Directly related to criminal investigation, prosecution, trials and enforcement;
  • For the purpose of safeguarding the life, property and other major legitimate rights and interests of you or any other person, but it is difficult to obtain the consent of that person;
  • The personal information involved is disclosed to the public by you;
  • The personal information involved is collected from lawfully and publicly disclosed information.
  • Sharing with SHOPLINE and affiliated companies of SHOPLINE: In order to provide you with SHOPLINE products and services, to make recommendation that may be of interest to you, to troubleshoot accounts issues, and protect the personal and property safety of our affiliated companies or other users or the public, you acknowledge and agree that we may share your and your customers' personal information with our affiliated companies. We will only share personal information to the extent necessary and are bound by purposes as specified under this Privacy Policy. If we share sensitive personal information or our affiliated companies use and process the personal information for different purposes, we will seek authorization and consent from you again.
  • Sharing with our third-party partners: We will only share personal information for lawful, legitimate, necessary, specific and explicit purposes, and will only share personal information necessary to provide relevant services to you or your customers. We will not share personal information that can identify you, unless otherwise permitted by laws or regulations. Generally, these third-party partners are also data controllers who will process personal information in their own accounts after obtaining the consent of you. Such partners may have their own separate privacy policies and user agreements.

In addition, We may use third party features orservices when we use the Platform (including apps from Apps Store, paymentsgateways or logistics services providers). Please note that such features orservices are provided by third parties. The rules and procedures described inthis Privacy Policy do not apply to such third-party features and services. Anyinformation you provide to third-party websites or services will be provideddirectly to the network operators of these services. Even if you access throughthe Platform, you must comply with the applicable privacy policies and useragreements (if any) of these third parties. We are not responsible for thecontent of any third-party websites, and third-party policies on personalinformation and security measures. You shall read and understand the privacypolicies and user agreements of third parties before providing any personalinformation to them.

(3) Transfer

In principle, we will not transfercontrol of personal information to any third parties, except in the followingcircumstances:

  • At the request of the personal information subject, or with your prior express authorization or consent;
  • Related to performance of our obligations under laws and regulations;
  • Directly related to national security or national defense security;
  • Directly related to public safety, public health and major public interests;
  • Directly related to criminal investigation, prosecution, trials and enforcement;
  • For the purpose of safeguarding the life, property and other major legitimate rights and interests of you or any other person, but it is difficult to obtain the authorization and consent of that person;
  • The personal information involved is disclosed to the public by you;
  • The personal information involved is collected from lawfully and publicly disclosed information;
  • Transfer in the event of a change of operational entities following an acquisition, merger, reorganization or bankruptcy.

Note: Iftransfer is necessary due to the above reasons, we will inform you of thepurpose and type of transfer and transferee of the information before thetransfer (we will also let you know if sensitive information is involved) andobtain your consent to such transfer, except as otherwise provided by law orregulation. The transferee will continue to perform personal informationrelated obligations hereunder. If we go bankrupt or cease operation and thereis no transferee, we will delete or anonymize your personal information.

 

(4)  Publicdisclosure

In principle, we will not discloseyour personal information to the public or undefined groups, except that we maydisclose your personal information based on our agreement with you or accordingto applicable laws and regulations.

 

Minors

The Platform is not intendedfor individuals under the age of 13. We do not intentionally collectPersonal Information from children. If you are the parent or guardian andbelieve your child has provided us with Personal Information, please contact usat the address above to request deletion.

Your Rights and Choices

 

We offer youcertain choices in connection with the personal information we collect fromyou, such as how we use the information and how we communicate with you. Toupdate your preferences, ask us to remove your information from our mailinglists or submit a request, please contact us as specified below.



  • Email Opt-Out

You can at anytime tell us not to send you marketing communications by email by clicking onthe unsubscribe link within the marketing emails you receive from us or bycontacting us as indicated in the "How to Contact Us" sectionbelow. You also may opt out of receiving marketing emails from us by sending anopt-out request to healertw301@gmail.com . [NOTE: ORINSERT ALTERNATIVE INSTRUCTIONS FOR SENDING OPT OUT REQUESTS]

 

[NOTE: INCLUDEALL THAT APPLY TO YOUR BUSINESS]



  • Text Message Opt-Out

You can requestthat we refrain from sending you text messages by contacting us as indicatedbelow.

  • Social Networking Application Opt-Out

To remove ordelete our social media applications from your social networking account,follow the instructions from the social network.

 

For Facebook:please see instructions provided by the Facebook Help Center .

  • Geo-Location Information

When you use oneof our mobile applications, you may be asked for your geo-location via suchmobile application. You may choose not to share your geo-location details byadjusting your mobile device’s location services settings. To decline sharingyour geo-location details, follow the instructions on your mobile device onchanging the relevant settings; otherwise, please contact your service provideror device manufacturer.

  • Withdrawing Consent

You may withdrawany consent you previously provided to us, or object at any time on legitimategrounds, to the processing of your personal information. We will apply yourpreferences going forward. In some circumstances, withdrawing your consent toour use or disclosure of your personal information will mean that you cannottake advantage of some of our products or services.

  • Reviewing, Updating and Modifying Personal Information

We may retainand use your Information for as long as necessary to fulfill the purposes setout above. You have the right to request access to and receive details aboutthe personal information we maintain about you, update and correct inaccuraciesin your personal data, and have the information blocked or deleted, asappropriate. The right to access personal information may be limited in some circumstancesby local law requirements. We may take reasonable steps to verify your identitybefore granting access or making corrections. You may request to review, changeor delete your personal information by sending an email to healertw301@gmail.com [with attention to our data protection officer”.  [NOTE:ADD CONTACT INFORMATION OR WEBSITE FOR THE DATA PROTECTION AUTHORITY IN YOURJURISDICTION. FOR EXAMPLE: https://ico.org.uk/make-a-complaint/]

 

How We ProtectPersonal Information

 

We maintain appropriateadministrative, technical and physical safeguards designed to protect thepersonal information you provide against accidental, unlawful or unauthorizeddestruction, loss, alteration, access, disclosure or use. However, no securitysystem is perfect, and we cannot promise that information about you will remainsecure in all circumstances, including the security of your data duringtransmission to us or the security of data on your mobile device.

 

For how HEALER retains and protect personal information, please refer to Privacy policy https://www.healer.com.tw/about/privacy-policy. 

 

How We UpdateThis Privacy Policy

 

This PrivacyPolicy may be updated periodically and without prior notice to you to reflectchanges in our personal information practices. We will post a prominent notice on the Platform to notify you of any significant changes to our Privacy Policyand indicate at the top of the Policy when it was most recently updated.



How to ContactUs

 

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at  healertw301@gmail.com .